Text messages are opened within minutes. WAppoint sends SMS appointment reminders automatically with every booking, so your customers see the reminder, turn up on time, and you stop losing money to no-shows.
Every booking triggers a confirmation text and timed reminders. You set the timing once — WAppoint handles the rest.
See exactly when each SMS was delivered, thanks to delivery receipts built into WAppoint's managed SMS service. No more wondering whether a reminder went through.
Choose the reminder schedule per service. A day-before reminder, a same-day reminder, or both — tuned to how your customers behave.
SMS is one of two channels. Reach customers by text and email from the same reminder settings.
If a customer reschedules or cancels, reminders are updated or cancelled automatically. No stale messages, no confusion.
Track SMS usage and delivery from your dashboard, so you always know how many reminders have been sent and delivered.
SMS is managed by WAppoint — allowances are included on paid plans. Switch reminders on and every booking starts sending them.
Choose 24h, 2h and 1h reminders per service. Every booking from then on triggers them automatically.
Every SMS is logged with its delivery status, so you always know a reminder reached the customer.
SMS allowances are included on paid plans — 50 per billing cycle on Starter and 200 on Pro. If you need more, top-up packs are priced in pounds: 50 for £9, 100 for £25, 500 for £40 and 1,000 for £65. Email confirmations and reminders never use your SMS allowance.
Booking-related reminders are generally fine under UK PECR rules because the customer has an existing relationship and made the appointment. Marketing messages require consent, so keep reminders transactional and booking-specific — which is exactly what WAppoint sends.
SMS reminders are a one-way notification, but every message includes a manage link, so customers can reschedule or cancel from their phone without calling you.
Yes. If a booking is rescheduled or cancelled, the SMS reminders are updated or cancelled automatically, so customers never get a reminder for an appointment that no longer exists.
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